Ace 7 Privacy Policy

Ace 7 (ace7.biz) is a trusted online gaming platform serving players in Bangladesh. We believe that protecting your personal data is a fundamental right — not a feature or a privilege. That's why Ace 7's privacy policy has been built with the highest level of transparency, so you always know exactly how we handle your information.

This Privacy Policy outlines what information Ace 7 collects, why we collect it, where it is stored, and how it is kept secure. It also details the rights you have over your own data.

This policy applies to the ace7.biz website, mobile app, and all other digital services provided by Ace 7. If you have any questions or concerns, feel free to reach out to our support team.

Ace 7 collects two types of data — information you provide directly, and data generated automatically as you use the platform.

Directly provided information:

• Name, email address, and mobile number (collected at registration)
• Date of birth (for age verification)
• Address & Nationality
• Copy of national ID or passport (required during KYC verification)
• Payment details — bKash, Nagad, Rocket number
• Messages and complaints sent to our support team

Automatically Collected Information:

• IP Address & Device Information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming history — which games you played and how much you wagered
• Login time and location data
• Information collected through cookies & tracking technologies

Ace 7 uses your data only for specific, legitimate purposes. We never use your information excessively or outside its intended scope. Below is a complete list of how we use your data:

• Account Management: Creating, verifying, and securing your account.
• Payment Processing: Processing deposits, withdrawals, and financial transactions.
• Legal Compliance: Compliance with KYC, AML (Anti-Money Laundering), and regulatory obligations.
• Customer Support: Responding to support tickets, complaints, and inquiries.
• Technical improvements: Analyzing and improving platform performance.
• Security: Detecting and preventing fraud, hacking, and other unauthorized activity.
• Bonuses & Promotions: Creating relevant offers & bonuses tailored to you.
• Responsible Gaming: Identifying signs of excessive gaming and providing support.

Ace 7 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve how the platform functions.

• Essential Cookies: Required to maintain login sessions and ensure platform security. These cannot be disabled.
• Performance cookies: Tracks page view frequency to help analyze and improve the platform.
• Functionality cookies: Remembers your language preference, theme, and other settings.
• Targeting Cookies: Used to show you bonuses and offers relevant to your interests.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Ace 7 shares your personal information with third parties only in very limited circumstances. We never sell your data.

Information may be shared in the following circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• Identity Verification Services: Identity document details may be shared with trusted third parties as part of the KYC process.
• Legal Authorities: We may be required to share information with government authorities under a court order or legal obligation.
• Anti-Fraud System: Information about suspicious activity may be shared with fraud prevention agencies.
• Technology Partners: Technology providers that support platform operations — all bound by strict confidentiality agreements.

Ace 7 does not retain your data longer than necessary. However, certain information must be kept for a defined period to comply with legal obligations.

Once the designated retention period ends, data is securely deleted or anonymized so it can no longer be linked to any individual.

Ace 7 uses industry-leading security technology to protect your data. While no online system can be 100% impenetrable, we take every possible precaution.

• SSL/TLS Encryption: All data is transmitted using 256-bit SSL encryption, ensuring no one can intercept it in transit.
• Two-Factor Authentication: Additional verification required for account login and large withdrawals.
• Firewall & DDoS Protection: Robust security measures at the server level.
• Encrypted Storage: All stored sensitive data is kept in encrypted form.
• Regular Security Audits: Third-party security experts conduct regular audits of the platform.
• Access Controls: Only authorized personnel have access to specific data, on a need-to-know basis.

You have important rights over your own data on the Ace 7 platform. We fully respect and honour these rights.

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request the deletion of your data under certain circumstances (exceptions apply where legal obligations require retention).
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

To exercise these rights, email us at: support@ace7.biz. We will aim to respond within 30 days.

Ace 7 is strictly for individuals aged 18 and above. We do not collect information from or allow accounts to be created by anyone under the age of 18, under any circumstances.

• Age is verified using the date of birth provided at registration.
• Age is re-verified through identity documents during the KYC process.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.

If you believe a minor you know is using Ace 7, please notify us immediately.

Ace 7 may update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes, notice will be sent via email or through the platform.

Continued use of the platform after any updates will be considered acceptance of the revised policy. We recommend checking this page regularly.

If you have any questions, requests, or complaints about our Privacy Policy, please get in touch. We'll do our best to respond as quickly as possible.